2081 President Quirino Ave., Pandacan Metro Manila 1011, Philippines Tel: +632 5627464 - 5627465 Fax: +632 5612164 E: ygeia@ygeiamed.com ; capt-napoleon@hcm.vnn.vn W: www.ygeiamedical.com

Thursday, 4/24/2014  

YGEIA Medical Center Inc.

2081 Pres. Quirino Ave. Pandacan Metro Manila Philippines 1011

Tel No. : +632 5627464

+632 5627465 +632 5626563 +632 5626665+632 5627015 +632 5647269 +632-5635456 Fax No. : +632-5612164

E-mails : ygeia@ygeiamed.com; capt-napoleon@hcm.vnn.vn Website: www.ygeiamedical.com

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The clinic quality plan identifies the aids and barriers to its goals and develop a plan or set of action for reaching the following

 

The Center Quality Plan identifies the aids and barriers to its goals and develop a plan or set of action for reaching the following goals:

 

          . One hundred percent % on time delivery of   

            medical services.

          . Zero customer/patient complaints

          . On time issuance/release of medical records

          . One hundred percent % accuracy of medical
            examinations.

 

The above-mentioned plans are implemented through procedures included in our Quality Management System which will enable us to achieve our quality objectives.

 

COMPUTERIZATION PROGRAM

 

Ygeia is fully computerized with the installation of more than ten computers stationed in the following work stations: Administration (2), Cashier, Radiology, Laboratory, Dental, Reception, and releasing unit.

 

The computer data and record capabilities in each unit demonstrate a variety of processes and recall of information.

 

The company computer records for internal and external use are forming  an integral part of the information system of the Quality  Management System.

 

CUSTOMER SATISFACTION

 

Ygeia shall monitor information relating to customer perception as to whether the organization has met customer requirements. The methods of obtaining and using this information has been determined and embodied in client feedback within a tracking system, as follows:

          . Customer Feedback Questionnaire

          . Face to Face Interview

          . Customer Complaint Handling

 

The center maintains the trust and confidence of the number of P&I Clubs and of the number of manning agencies with foreign principals who send their applicants for pre-employment medical examinations.

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