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Wednesday, 9/8/2010 |
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YGEIA MEDICAL CENTER 2081 President Quirino Ave., Pandacan Manila, Philippines Tel: (632) 5635456 - 5627465 - 5627464 -3385659 Tel/Fax: (632) 5612164 E: ygeiamedical@pacific.net.ph capt-napoleon@hcm.vnn.vn ygeiamedical@pldtdsl.net |
The Center Quality Plan identifies the aids and barriers to its goals and develop a plan or set of action for reaching the following goals:
. One hundred percent % on time delivery of medical services. . Zero customer/patient complaints . On time issuance/release of medical records
. One hundred percent % accuracy of medical
The above-mentioned plans are implemented through procedures included in our Quality Management System which will enable us to achieve our quality objectives.
COMPUTERIZATION PROGRAM
Ygeia is fully computerized with the installation of more than ten computers stationed in the following work stations: Administration (2), Cashier, Radiology, Laboratory, Dental, Reception, and releasing unit.
The computer data and record capabilities in each unit demonstrate a variety of processes and recall of information.
The company computer records for internal and external use are forming an integral part of the information system of the Quality Management System.
CUSTOMER SATISFACTION
Ygeia shall monitor information relating to customer perception as to whether the organization has met customer requirements. The methods of obtaining and using this information has been determined and embodied in client feedback within a tracking system, as follows: . Customer Feedback Questionnaire . Face to Face Interview . Customer Complaint Handling
The center maintains the trust and confidence of the number of P&I Clubs and of the number of manning agencies with foreign principals who send their applicants for pre-employment medical examinations. |
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